Terms & Conditions
Prices subject to change without notice.
SHIPPING INFORMATION
All turbocharger assemblies and turbocharger related products are built to your particular specifications. Therefore please allow us enough time to customize your order. Most products are shipped within two weeks from order, however some orders may take longer. In-stock parts and accessories will be normally shipped out within 48 hours from order. If you are in need of a specific product, do not assume it is an "in stock" item. Please contact us for an estimated ship time. ALL POSTED SHIP TIMES ARE AN ESTIMATE.
Note: If you have selected a 'finish' on your product that requires the product to be jobbed out (ie polishing, ceramic coating, powder coating, etc.), please allow additional time for your product to ship. This extra time can take 1-3 weeks.
AGP Turbochargers, Inc. uses UPS as our primary shipping company. All orders are shipped UPS Ground for delivery within the continental United States, and all packages are insured for retail value. We do offer the customer to select a "Signature Required" option, however UPS may require it to protect you depending on your location, the value of the package, or driver's preference. We have no control over UPS requiring a signature upon delivery. Please do not ask for "no signature" because it is not our decision. !!NO EXCEPTIONS!! Rush delivery is available if you want to pay for it.
Upon receipt of your package, make certain to inspect for any damage or missing items. Any claims for damaged or missing items must be reported to AGP Turbochargers, Inc. in writing within 48 hours via email at info@agpturbo.com. Please keep all packaging materials, boxes, newspaper, foam or any other material used until the claim has been rectified. Many times, the shipping company will need to inspect the package, so keep this in mind. If you fail to notify us within the given policy period, there is nothing AGP Turbochargers, Inc. can do to fix your problem. We will always do our best to take care of any mishaps that may occur during the delivery of your prized products; however we require your help to do so.
We also offer different USPS and DHL shipping options for items going overseas and smaller lightweight items. However, if you select USPS, AGP is not responsible if the item is lost or damaged. As a customer, you assume that risk.
For orders going to Canada, we give you a USPS option for shipping. We use a NAFTA Statement which should reduce or eliminate taxes/duties that you'll need to pay additionally. Remember, any additional fee beyond what AGP has charged you goes to your Canadian Government. We do everything we can to reduce your fees, however it is not our decision whether you need to pay additional duties/taxes/brokerages for shipments to you. No, we can not ship the package as a gift. We know it is a hassle, but this is the only way we will ship. For some reason your country has decided to tax you for handling products manufactured in North America, even though NAFTA was supposed to prevent that.
For USA and Canada customers, we accept PayPal, Visa, MasterCard, Discover, Affirm (for orders over $250), Cashier's Check, Money Orders, Bank Checks, and Personal Checks (order will not ship until personal funds are verified). For out of country customers, we only accept a bank wire transfer. Please make checks out to: AGP Turbochargers, Inc. NOTE: We may require additional documents (Driver’s License, Back of Credit Card) for some transactions. These are to protect you, the cardholder from misuse and fraud.
--------------------------------------------------------------------------------
ORDER & RETURN POLICY
All sales are final. It is solely up to AGP whether a purchased good falls under the return policy. If you feel the need to return a product to AGP, you will be charged at least a 20% restocking fee. You must get an authorized RMA number from AGP before sending the product back for return. All products being returned to AGP must be packaged well, unused, and include all parts that were shipped in the original order. No returns after 15 (fifteen) days from date of shipment from AGP. No returns on special ordered products. Canceled orders are also subject to a 20% fee. Credits may take up to TEN business days to post to your statement. Shipping charges are NON REFUNDABLE. If your credit card has been charged by AGP Turbochargers, Inc. your order is considered official and you will be subject to fees if you decide to cancel your order even if the order is in process and has not shipped. NO EXCEPTIONS.
Any items left unpaid or unclaimed for a period of 30 days or more will be recycled or sold.
--------------------------------------------------------------------------------
Installation Procedures and Limited Warranty
Caution: Failure to follow these instructions can result in premature turbocharger failure. If you have never installed a turbocharger before, we highly recommend having an experienced professional perform the installation. AGP Turbochargers, Inc. is not responsible for damages to the turbocharger assembly or vehicle due to installation error.
If you have a standard bearing turbocharger: The loads produced on your standard bearing turbocharger’s rotating assembly require oils with high levels of ZDDP to adequately create a film between like metals. Standard bearing turbine shafts spin between bushings (bearings) and must have a constant film of oil in order for the components to survive. This is where choosing the right oil can make the difference. We have found that Brad Penn Grade 1 is one of the best and most cost effective oil out there. Other oils that we’ve found that contain the proper levels of ZDDP are Valvoline VR1 and VR1 Synthetic NSL, and Amsoil SAE Synthetic Premium Protection. We have also used Rotellla T6 synthetic oil with much success over the years.
Additionally, we advise using thicker viscosity in these brands of oil as the heat generated by high shaft speeds will break down thin 0W, 5W, and 10W oils and cause the oil to coke inside the turbo where oil temperatures can exceed 200 degrees F. Your standard bearing turbo will enjoy that you make the right choice. These are merely suggestions by us, because we have seen failures due to improper oil over the years. These types of oils may not contain the many of the detergents that most off the shelf oils have, thus you will need to change your oil more regularly than you’re used to. If you feel that the oils you run are sufficient, we would recommend having an oil analysis completed by Blackstone Labs.
If you have a ball bearing turbocharger: We still recommend running a high ZDDP oil as all lubricating components in your engine will always benefit with proper ZDDP levels. However, ball bearing turbocharger assemblies are quite different and do not require as much volume of oil when compared to a standard bearing turbo. What does this mean to you? You need not be as strict on your oil choice when running a ball bearing turbo. That being said, we will still recommend all of the same oil above.
When installing a replacement turbocharger, be certain there is no foreign material in the air cleaner and the ducting to the compressor inlet or in the exhaust manifold. Even small or soft objects will cause extensive damage to the turbocharger wheels. Take care to avoid getting dirt or debris into the turbocharger openings. New and replacement turbochargers may have bolts missing or deliberately left loose to facilitate installation.
Realignment of housings
Loosen the compressor (aluminum) and turbine (cast iron or steel) housing bolts and or V-band nuts the minimum required to permit the housings to rotate on the center housing. Excessive loosening of the housings will allow contact and possible wheel damage. Bolts should not have to be loosened more than 1 ½ turns. T3 and T4 style turbocharger assemblies have six 13mm (1/2") head bolts on holding the compressor housing on, and six 13mm (1/2") head bolts holding the turbine housing on. Temporarily secure turbocharger to the engine exhaust manifold outlet flange with two bolts. Rotate the center housing so that the oil inlet and outlet pads will mate with the engine lines. The oil outlet (largest hole) must be at the bottom with the center line of the hole not more than 15 degrees from vertical. Snugly tighten at least two bolts or V-band to lock the housing in place. Now rotate the compressor housing so it lines up with your intercooler piping. Snug the bolts. Remove turbocharger from engine and tighten all bolts and/or v band nuts. Tighten bolts alternately from side to side to prevent cocking of the housing. Turn V-band nuts slowly as the torque setting is approached to allow for the band to fully seat. Compressor bolts should be torqued to 10 ft/lbs and turbine bolts should be torqued to 20 ft/lbs.
Installation and Pre-Oiling of turbochargers
Remove old gasket from the exhaust manifold mounting flange, inspect flange for erosion and flatness and install a new gasket, if applicable. Inspect oil drain and supply lines for kinking, clogging, restrictions and other signs of deterioration. Please use new oil feed and drain lines. Oil feed line should have a minimum internal diameter of .150" for a journal bearing turbo. Oil drain line should have a minimum internal diameter of .625".
Install turbocharger on engine using all new gaskets and O rings (when needed), but do not connect the compressor inlet and oil supply line. Tighten the nuts or bolts attaching the turbocharger to the exhaust manifold to torque values. Using a high temperature lubricant (anti-seize) on these threads is recommended.
Connect oil feed line using no Teflon tape or any sort of sealant. Use of Teflon tape or any type of thread sealer will find its way into the oiling system and cause failure of the turbocharger.
Start engine
Before attempting to start the engine, crank the engine with the fuel/ignition shut off for ten to 15 seconds (three separate times) or until the instruments show an oil pressure buildup. Start the engine and allow running at idle speed for 15 to 20 minutes without accelerating or until engine has reached full operating temperature. Check for oil/water leaks around turbocharger and related installed components. After it has been determined that there are no leaks in the oiling system of the turbo, allow approximately 100 miles driven under normal conditions without going into "boost". This is done to properly wash out all of the assembly lube used when assembling the turbocharger, and to allow carbon to build up along the piston ring areas of the turbine shaft. Immediately running the turbocharger to its full potential without proper break-in procedures will cause premature turbocharger failure.
Limited Warranty
AGP Turbochargers, Inc. is an automotive aftermarket manufacturer of quality USA built and assembled products. The nature of the performance and racing industry defines no warranties on any products of any kind. AGP Turbochargers, Inc. does not warrant any products manufactured or distributed by AGP Turbochargers, Inc. (unless otherwise provided by another manufacturer or distributor). AGP Turbochargers, Inc. understands that mistakes can and will happen, and AGP Turbochargers, Inc. will work with the customer at the discretion of AGP Turbochargers, Inc. to remedy a product failure.
All products are for off-road use only which may never be used on public roads. Check your federal, state, and local laws regarding the use of performance automotive parts. AGP Turbochargers, Inc. is not responsible for any subsequent damages upon person or persons, or real property, by the use or misuse of our products.
By accepting these terms and conditions, you accept all responsibility for the use or misuse of these products. If you have any questions on installation or proper use, please contact us. We are not responsible for the use or misuse of these products.
ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE DISCLAIMED.
Exclusive Remedy
AGP Turbochargers, Inc. sole and only obligation, indirect or otherwise, to the buyer or any end-user (customer) of our goods is expressly limited to replacement or repair, at the option of AGP Turbochargers, Inc. at its facility in Arizona of any goods returned to it with all transportation charges prepaid by the customer. In no event shall AGP Turbochargers, Inc. be liable for any damages or delays of whatsoever kind caused by strikes, acts of God, accidents, or other events or causes which are unavoidable or beyond AGP's control.
Thank you for choosing AGP. We truly appreciate your business.
AGP Turbochargers, Inc